![]() Baggage Fees - A consumer is entitled to a refund if the consumer paid a baggage fee and his or her baggage has been declared lost by the airline.Note: In situations where you have purchased an optional service and that amenity either does not work or is not available on the flight, you may need to notify the airline of the problem to receive a refund.Optional Service Fees - A consumer is entitled to a refund of fees paid for an optional service (for example, baggage fees, seat upgrades, or in-flight Wi-Fi) if the consumer was unable to use the optional service due to a flight cancellation, delay, schedule change, or a situation where the consumer was involuntarily denied boarding.For example, if the consumer purchased a first-class ticket and was downgraded to economy class due to an aircraft swap, the consumer is owed the difference in fares. Class of Service Change - A consumer is entitled to a refund if the consumer was involuntarily moved to a lower class of service.DOT determines whether you are entitled to a refund following a significant delay on a case-by-case basis. DOT has not specifically defined what constitutes a “significant delay.” Whether you are entitled to a refund depends on many factors – including the length of the delay, the length of the flight, and your particular circumstances.Schedule Change/Significant Delay - A consumer is entitled to a refund if the airline made a significant schedule change and/or significantly delays a flight and the consumer chooses not to travel.Cancelled Flight – A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.In the following situations, consumers are entitled to a refund of the ticket price and/or associated fees. This page contains useful information to determine whether you are entitled to a refund for air fare or services related to a scheduled flight. Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees. ![]()
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